Customer Support
Contact Candles Molds Ltd
Questions about an order, candle mold, shipping or material documentation? Our customer support team is here to help. Contact us directly or send us a message using the form below.
Get in Touch
Send Us a Message
Complete the form below and tell us how we can help. If your enquiry concerns an existing order, please include your order number and the email address used at checkout.
Registered Business Address
Candles Molds Ltd
5 Brayford Square
London, E1 0SG
United Kingdom
This is the registered business address of Candles Molds Ltd. Please do not send product returns to this address unless our customer support team specifically provides it as part of an approved return.
International Fulfillment
Orders may be fulfilled through facilities in the United Kingdom, United States, China or Hong Kong , depending on product availability and the customer's delivery destination.
Fulfillment facilities are not customer return addresses unless our support team specifically provides a return location for an approved return.
We offer free international shipping to supported destinations.
Quick Help
Looking for Something?
You may be able to find the information you need immediately using one of these resources.
Shipping & Delivery
Find information about free international shipping, processing, tracking and delivery.
View Shipping Policy →Returns & Refunds
Review our current return and refund information before contacting customer support.
View Returns & Refund Policy →Frequently Asked Questions
Find answers to common questions about products, ordering and shopping with Candles Molds.
Visit Our FAQ →Silicone Candle Molds
Browse our collection of silicone candle molds for different candle styles and projects.
Shop Silicone Candle Molds →Acrylic Candle Molds
Explore rigid acrylic mold options available for candle-making projects.
Shop Acrylic Candle Molds →Candle-Making Calculators
Use our free calculators and practical tools when planning your candle-making projects.
Use Free Calculators →Material Transparency
Questions About Our Silicone Materials?
Applicable silicone materials within our supply chain are supported by independent SGS laboratory testing documentation relating to US FDA 21 CFR 177.2600 total extractives testing, EU REACH SVHC screening and EU RoHS restricted-substance requirements.
View Silicone Mold Safety & Quality Standards →