Shipping policy
FREE INTERNATIONAL SHIPPING
Available to all supported destinations.
1–3 BUSINESS DAYS
Typical order processing time.
7–12 BUSINESS DAYS
Typical transit time after shipment for most destinations.
TRACKED DELIVERY
Tracking information is provided after dispatch.
CandlesMolds.com provides free international shipping to all supported destinations. Delivery estimates refer to transit time after your order has shipped and do not include the additional 1–3 business days required for order processing.
Once shipped, most orders arrive within approximately 7–12 business days, although some destinations may require additional transit time.
Where We Ship
We currently offer free shipping to 36 countries. Destinations are grouped below according to their typical delivery experience.
Standard Delivery — 7–12 Business Days
Australia · Argentina · Bahrain · Belgium · Canada · Czechia · Estonia · Finland · France · Germany · Hungary · Ireland · Italy · Japan · Kuwait · Malaysia · Netherlands · New Zealand · Norway · Portugal · Romania · Slovakia · Sweden · Switzerland · United Kingdom · United States*
*Shipping within the United States currently excludes Alaska.
Extended Transit — May Take Longer
Austria · Denmark · Georgia · Greece · Latvia · Poland · Qatar · Saudi Arabia · Spain · United Arab Emirates
Delivery to these destinations may require additional transit time depending on distance, customs processing, local carrier networks and other circumstances outside our control.
Please note: Delivery times are estimates and are not guaranteed. Customs clearance, carrier operations, public holidays, severe weather, transportation disruptions and other circumstances outside our control may occasionally result in longer delivery times.
Order Processing
Orders are typically processed within 1–3 business days. Business days exclude weekends and public holidays.
During periods of unusually high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you using the contact information provided with your order.
International Fulfillment Network
Orders may be fulfilled through facilities in the United Kingdom, United States, China or Hong Kong. The fulfillment location used for an order depends on product availability and the customer's delivery destination.
The location from which your order is dispatched may therefore differ from the registered business address of Candles Molds Ltd.
Fulfillment facilities are not customer return addresses unless our customer support team specifically provides a return location as part of an approved or eligible return.
For information about returning a product, please review our Returns & Refund Policy .
Split Shipments
If your order contains multiple products, the items may occasionally be shipped in separate packages depending on product availability and fulfillment location.
Separate packages may be dispatched at different times, arrive on different dates and have individual tracking numbers.
You will not be charged additional shipping fees simply because an order is divided into multiple shipments.
Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email containing available tracking information.
Tracking information may take up to 48 hours after shipment to become active in the carrier's tracking system.
If your tracking information has not updated for several business days, please contact our customer support team and we will help review the shipment status.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.
Where these charges are not collected at checkout, they are the responsibility of the customer. Candles Molds Ltd does not control charges imposed by local customs authorities.
Customs requirements vary by destination. If you are unsure whether additional charges may apply, we recommend checking with your local customs authority before placing your order.
Delivery Delays
While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to customs processing, carrier disruptions, public holidays, severe weather, transportation issues or other circumstances outside our control.
A temporary delay or lack of a recent tracking scan does not necessarily mean that a shipment has been lost.
If your order appears to be significantly delayed, please contact us with your order number and available tracking information so we can help review the shipment status.
Lost or Missing Shipments
If your order has not arrived and the tracking information has not updated for an extended period, please contact our customer support team with your order number and tracking details.
We will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider to investigate the shipment.
Please allow the carrier's delivery process and any applicable customs processing to be reviewed before treating a delayed shipment as lost.
If a shipment is confirmed as lost, our customer support team will explain the appropriate resolution based on the circumstances of the order.
Tracking Shows Delivered but the Parcel Is Missing
If carrier tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- Around the delivery address and any designated safe places
- With other members of your household
- With building reception, concierge or management where applicable
- With nearby neighbours where appropriate
- Any delivery photograph or location information provided by the carrier
Carriers may occasionally mark a shipment as delivered shortly before the parcel is physically available at the delivery location.
If you still cannot locate the parcel after checking the available delivery information, please contact our customer support team with your order number and tracking details so we can review the delivery information with you.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your delivery information carefully before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before your order is dispatched, but changes cannot be guaranteed once an order has entered fulfillment or has already shipped.
If a parcel cannot be delivered because the address supplied at checkout was incorrect or incomplete, please contact our support team so we can review the available carrier information and advise you of the next step.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number together with clear photographs of the damaged product and, where applicable, the shipping packaging.
We recommend reporting visible shipping damage within 48 hours of delivery so that we can investigate the issue promptly with the carrier or fulfillment provider.
The 48-hour recommendation does not remove or restrict any statutory consumer rights that may apply to your purchase.
Please keep the damaged product and original packaging until the issue has been reviewed.
For information about returns, refunds and damaged or defective products, please review our Returns & Refund Policy .
Don't See Your Country?
If your country is not listed above, please contact us before placing your order.
Depending on the destination, product and available fulfillment options, we may be able to assist with alternative delivery arrangements.
Visit our Contact Us page to ask whether delivery to your destination may be available.
Need Help With Shipping?
If you have questions about shipping, delivery estimates, tracking, fulfillment or whether we can deliver to your location, please contact our customer support team.
Email:
info@candlesmolds.com
USA Support:
+1 812 809 9038
UK Support:
+44 7482 824877
You can also send us a message through our Contact Us page .
About Candles Molds Ltd
CandlesMolds.com is operated by Candles Molds Ltd.
Candles Molds Ltd
5 Brayford Square
London, E1 0SG
United Kingdom
The address above is our registered business address and is not automatically a customer return address.
Learn more about our business and international fulfillment network on our About Candles Molds Ltd page.
Last updated: 17 August 2026